Important information about how you top up

My Account

We’re sorry Home Energy Top Up is closing


Hello %%custom-customername%%

We wanted to let you know that Home Energy Top Up is closing. As you’re a HETU customer, you won’t be able to top up online anymore.

Here’s what you need to know

You can still use your %%custom-devicetype%% to top up from any PayPoint outlet. To find your nearest outlet please go to

What to do with unwanted HETU devices

Any unwanted Home Energy Top Up equipment you may have is classed as waste electrical and electronic equipment – the fastest growing type of waste in the UK. The Waste Electrical or Electronic Equipment Directive means the UK has to collect and environmentally process as many of these items as possible. We’re committed to that programme and we help to fund a national network of Local Authority electric waste recycling centres. Please recycle any unwanted devices you have, free of charge, at your local recycling centre. Find your nearest one at or by calling 08450 682 572.

If you need any further help or advice or you're no longer able to top up your Pay As You Go meter, call us on 0800 048 0303* and we’ll be happy to help.


Claire Miles

Managing Director, Customer Operations

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* We record calls to help improve our service to you. Calls to 0800 numbers are free from mobiles and landlines.

British Gas is a signatory to the Smart Metering Installation Code of Practice (SMICoP) which has been approved by OFGEM.

British Gas is the trading name of British Gas Trading Limited. Registered in England and Wales (No. 03078711). Registered Office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD. British Gas is a mandatory FIT Licensee.

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